Autoresponders

Where to set it

Open a form in the dashboard and go to its Template tab. There you can enable an auto-reply that is sent to the submitter — the person who filled out your form — separately from the notification email Formcrest sends to you. The autoresponder is available on the Pro and Agency plans; see Plans & top-ups.

What you configure

• Email field — which submission field holds the submitter's email address. This defaults to email, so most forms need no change. If your form uses a different field name, set it here.
• Subject — the subject line of the auto-reply.
• HTML body — the body of the auto-reply, written in HTML.

The subject and body support the same {{variable}} tokens as custom notification templates, and the HTML is sanitized in exactly the same way — see Custom email templates for the full variable list and the sanitization rules. In short, you can reference {{form.name}}, {{submission.<field>}}, {{submitted_at}}, and the other submitter variables, and unsafe markup such as <script>, on* handlers, iframes, and javascript: URLs is stripped before sending.

Example auto-reply

A friendly confirmation that echoes back what the submitter sent:

Subject: We got your message — {{form.name}}

<p>Hi {{submission.name}},</p>
<p>Thanks for reaching out through {{form.name}} — we received your message and will reply soon.</p>
<p><strong>What you sent us:</strong></p>
<blockquote style="margin:0;padding-left:12px;border-left:3px solid #ddd;">
  {{submission.message}}
</blockquote>
<p>Talk soon!</p>

When it sends

The auto-reply only sends when a valid email address is found in the configured field. If that field is empty, missing, or does not contain a valid address, no auto-reply is sent — your own notification is unaffected.

The autoresponder is sent independently of your own notification frequency. Whether your notifications are set to instant, batched into a digest, or turned off entirely, the submitter still receives their auto-reply as soon as a valid email is found. See Notifications for how your own delivery frequency works.

Reply-To

The auto-reply's Reply-To is set to your form's configured Reply-To address, falling back to your account email if you haven't set one. That way, when a submitter replies to the confirmation they reach you directly. You set the form's Reply-To in its Configuration.