FAQ
Quick answers to the questions that come up most often. For deeper detail, each answer links to the relevant guide.
Do I need a credit card to get started?
No. The Free plan needs no card, and the 14-day Pro trial requires no credit card either. The trial is one per account and reverts to Free automatically when it ends unless you add a payment method. See Plans & top-ups.
What counts as a submission?
Each accepted form post counts as one submission against your monthly quota. Quotas reset monthly. The per-plan limits are 500 (Free), 15,000 (Pro), and 30,000 (Agency) submissions per month — see Plans & top-ups.
Does spam count toward my quota?
No. Spam-flagged submissions do not count toward your quota. They are still stored so you can review them, but they never use up your monthly allowance.
How do I stop spam?
Every plan includes a hidden _honey honeypot field plus Cloudflare Turnstile. The honeypot silently rejects bots that fill in fields a real visitor never sees, and Turnstile adds a privacy-friendly challenge. See Spam protection for setup.
Can I send submissions to multiple inboxes?
Yes, on Pro and Agency. You can route a single form to several verified destination emails. Plans include 15 (Pro) and 30 (Agency) destination emails, and you can add more with top-ups. See Multiple recipients.
What happens when I hit my quota?
Once you reach your monthly submission cap, further submissions for that month are not accepted until the quota resets at the start of your next billing month. Spam-flagged submissions never count against the cap. To raise your limit, upgrade your plan on the pricing page.
Where is my data stored?
Your submission data is stored in the EU. Retention depends on your plan: 30 days on Free, 90 days on Pro, and unlimited on Agency. See Plans & top-ups for the retention windows.
Can I export my submissions?
Yes. CSV export is available on every plan, including Free. Export from the dashboard whenever you need a copy — it is also the right move before downgrading to a plan with shorter retention.
How do redirects work?
For a normal HTML form post, a successful submission returns a redirect. By default the visitor lands on our hosted thank-you page; set a success URL on the form to send them somewhere else, and an error URL to handle failures (a ?error=CODE parameter is appended). See HTML installation and Form configuration.
How do I migrate from another service?
There is no automated importer, but switching is a fast manual swap: keep your form's fields, create the equivalent Formcrest form and verify a destination email, then change the form's action to your Formcrest endpoint and add the _honey field. Your old service keeps working until you swap, so nothing is lost. See Migrating in.
Is there an API or SDK?
Yes. Forms submit over a simple HTTP endpoint that accepts standard form posts and returns JSON when you send Accept: application/json. See the Submit API reference for request and response details.
What happens if I downgrade?
Destination emails beyond the new plan's cap are paused, not deleted, until you remove some or upgrade again. Moving to a plan with shorter retention may permanently delete submissions older than the new window, so export anything you want to keep first. See Plans & top-ups.